What is the process?
Multi Utility connections
| 1. Complete an application form |
To start the process you will need to complete an application form. You can download this or apply online. For more information please call our Customer Application Team on 08450 727270 or use our Product filter to determine the service you require. |
| 2. Application form is processed | Once we have your fully completed application form we will process it and send you a unique reference number. For questions at this stage contact the Customer Application Team on 08450 727270. |
| 3. Design & quotation | The scheme will be designed to meet the requirements detailed in your application. If we need to confirm details with you then our design engineer will contact you. You will get a quotation or estimate for connecting you to the network. The quotation will be valid for 30 days from the date of the quote. Our estimator will be your point of contact at this stage and contact details will be provided. |
| 4.Acceptance | Once you've accepted and paid for the quotation we'll prepare your project for the construction phase. Our work packaging team will raise your invoice and send it to you. Your MPAN numbers will be provided when you call off individual plots through the call off process.You will need this number(s) when you register the plot with your chosen supplier and we can't make these arrangements for you, this is your responsibility. Work instructions will be created and issued to our construction department for scheduling. You will receive a letter detailing next steps and your point of contact. |
| 5. Wayleaves & legal | If your scheme involves the need to obtain consent to cross third party land or to complete a legal document it will be detailed in your quote letter and or on the design drawings. When we have your quote acceptance we will raise a work request to obtain these consents.You will be allocated a wayleave delivery manager who will contact you to discuss the scheme and provide updates on progress. Where easements are required for the gas pipes these will be agreed between your appointed solicitor and the solicitor's acting on behalf of the independent gas transporter who is to adopt the gas network we construct for your development. |
| 6.Construction | The Construction department will allocate you a Project Manager who will be your point of contact throughout the construction phase of your scheme. Once we have the necessary consents and easements our Project delivery manager will liaise with you to programme the work and complete your connection. We use accredited third parties to complete the connections. It should be noted that work cannot start on site until all wayleave consents and legal deeds have been completed. The start date may also be affected by other factors such as Traffic Management and for road opening notices for excavation in the highway. |
