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Telesales Advisor

Stacy Caunt

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Download Stacy's complete transcript (PDF, 34Kb)

"What I do involves a lot of account management. Once I've sold to a customer, I take them through the whole transfer process up until the first bill. We're on the Formula One sales floor, which is on the ground floor. Each team has a different name, like Jaguar, Ferrari, McLaren, Williams, Benetton. It's just to individualise each team, and to encourage friendly competition. I'm very competitive."

Motivation makes a difference. "Self motivation is important – and you should enjoy talking to people. A lot of the time, customers say they don't actually just buy from the company, they buy from you. That's where I get job satisfaction. It's my job to build up rapport and a relationship with the customer. I get to talk to so many different people every day."

A setting where teams matter. "Working on a sales floor, each individual team might have their own ideas, and they share those practices. Not only that, if there's an opportunity for other team members to come and have a look, the result is more knowledge and more ideas for everyone."

Prospects you can count on. "E.ON's a brilliant company to work for. There are plenty of career prospects and training on offer. The managers are also supportive and push you as much as they can."

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