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A positive place to be. "I've been here for almost two years. I started as a temp, but I was taken on in a full-time job pretty quickly. First, I was in a back office team and then I was moved into Business Accounts, and recently to where I am now – dealing with our domestic customers. There's so much to learn and so many parts of the business to get to know. Progression is definitely there for anyone who wants it."

A job with plenty of challenges...and some fun, too. "I moved from Business billing to the domestic side of things just to see what differences there were. It wasn't hard moving sideways within the department and that should help me progress into a supervisory or management role. What's more, there's still a great team environment where we can support each other professionally as well as plan nights out. Sharing knowledge and ideas helps make things better and enjoying time outside of work is important, too."

What's important about customer service. "A good Customer Service Specialist is someone that does what they say they'll do, does things correctly and always keep the customer informed. I like to go the extra. When a customer rings and he or she is using a mobile, we always offer to ring them back. Little things like that can make a big difference. Having a broad knowledge base helps, too. I'm able to deal with enquiries efficiently without putting them on hold or asking anyone else. And, if I do run into anything I can't handle, I'm confident my team will support me."

Trust and loyalty go a long way. "Loyalty is very high here. And it helps that our focus on customer service has really shot through the roof. Add to that opportunities to progress and even a bonus based on your progression and it's easy to see why I like working here so much."

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