Engaging with stakeholders
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| Corporate Responsibility Stakeholder group | Working towards low carbon energy | Keeping the lights on | Reducing our environmental impact | Helping customers with their energy needs | Being trusted | Our people |
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| Industry bodies |
We are members of various Energy Associations such as the British Wind Energy Association, Scottish Renewables Forum, Renewables Advisory Board and UK Business Council for Sustainable Energy. These associations deal with industry-wide environmental concerns in their particular sections of the UK and European energy industry. We work with them to try to influence and shape policy debate, as well as working with them to promote renewable energy across the UK. |
Energy Associations such as the Renewables Energy Association, Scottish Renewables Forum, British Wind Energy Association. These associations deal with industry-wide environmental concerns in their particular sections of the UK and European energy industry. We are active in various industry working groups across a range of subjects including decentralised energy. |
Energy Associations such as the Renewables Energy Association, British Wind Energy Association and Scottish Renewables Forum. These associations deal with industry-wide environmental concerns in their particular sections of the UK and European energy industry. We are active in various industry working groups across a range of subjects including waste and by-products, air quality and water pollution. In addition to its strong focus on climate change and energy efficiency, EURELECTRIC also tackles important policy issues relating to cleaner air, water and land as well as the effects of electromagnetic fields on the environment and human health. |
Energy Associations such as the Renewables Energy Association, British Wind Energy Association and Scottish Renewables Forum. These associations deal with industry-wide environmental concerns in their particular sections of the UK and European energy industry. We are active in various industry working groups across a range of subjects including green energy products. We're leading the Micropower Council’s work in establishing the Department for Business, Enterprise and Regulatory Reform (BERR) -sponsored UK Microgeneration Certification Scheme. This focuses on products and installers and is a prerequisite for grants under the LCBP, but also has a wider market and policy relevance. Institute of Directors (IoD). The IoD is a worldwide members' association, which provides a professional network for directors and business owners. The IoD provides E.ON with a large subscription base of small to medium sized businesses, who represent a large proportion of our business customers. E.ON is working with the IoD in a commercial and policy driven way and is contributing to some key professional documents and research findings. Dame Ellen MacArthur also appears as a keynote speaker at large events on our behalf. |
We're members of the Centre for Sustainable Management at the Institute of Management Development (IMD). We participate in research initiatives that investigate topical industry and global challenges. The IMD has been instrumental in the development of our Supply Chain and Responsible Procurement strategies. Institute of Directors (IoD). The IoD is a worldwide members' association, which provides a professional network for directors and business owners. The IoD provides E.ON with a large subscription base of small to medium sized businesses, who represent a large proportion of our business customers. E.ON is working with the IoD in a commercial and policy driven way and is contributing to some key professional documents and research findings. Dame Ellen MacArthur also appears as a keynote speaker at large events on our behalf. |
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| Policy makers, researchers and think tanks |
We're targeting the next generation of low carbon energy solutions in a £10 million programme jointly funded by E.ON and one of the UK's main research funding agencies, the Engineering and Physical Sciences Research Council (EPSRC). The programme, which is open to all UK universities is funding four phases of research by the university consortia over the next ten years. It will begin with a project to investigate pathways to low carbon energy systems. We engage with DBERR and DEFRA to help shape strategic thinking and policy. A major focus at the moment is debating and understanding the challenges of delivering the EU 2020 Targets for Renewable Energy. We are also involved in Cenex, the UK’s Centre of Excellence for Low Carbon and Fuel Cell Technologies, and are constantly seeking advice on ways of minimising the carbon impact of our fleet of vehicles. Established in 2005 with Government funding, Cenex aims to assist the UK motor industry in maintaining a competitive position during the global shift to a low carbon economy. |
Our university engagement extends to the sponsorship we provide to university-based projects that are relevant to our business. We want to help teach the next generation of engineers and scientists. Some graduates have also benefited from employment opportunities as a result of our collaboration with universities. |
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| Regulators |
We liaise with local authorities to help manage the impact of our investments on the environment. The primary regulatory body for environmental protection in England and Wales is the Environment Agency (EA) and in Scotland the Scottish Environmental Protection Agency (SEPA). We are working with Ofgem to produce proposals that will make investment in offshore networks and onshore reinforcement easier. These are needed to deliver the required growth in the offshore wind sector. We've also contributed to the debate with Ofgem over the restructuring of the renewables obligation. A new system of certificates weighted by technology types will facilitate the bringing to market of a broader range of renewable energy generation technologies such as offshore wind, wave, tidal and biomass. |
We liaise with local authorities to help manage the impact of our investments on the environment. The primary regulatory body for environmental protection in England and Wales is the Environment Agency (EA) and in Scotland the Scottish Environmental Protection Agency (SEPA). |
Our Retail business has also been involved in the consultation process for development of a standard approach to green energy tariffs proposed by Ofgem. Our hope is that, by adopting a consistent definition for green tariffs, customer confidence will increase and demand for greener, lower carbon electricity will rise accordingly. |
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| NGOs |
During February 2007, we held a Stakeholder Workshop for organisations interested in UK Energy Policy. The delegates included representatives from non-government organisations (NGOs) as well as from the Government, regulatory authorities and customer representatives. From this, we decided to compile a Stakeholder Management Plan aimed specifically at NGOs. Its overall objective was to develop an open and constructive two-way dialogue which would allow both parties to develop a better understanding of shared issues. During 2007 we also had executive level meetings with external interested parties. We met with Greenpeace, WWF, UNICEF, Christian Aid and the Archbishop of Canterbury. We also met Friends of the Earth to discuss carbon capture and storage (CCS). Through our relationship with the Carbon Trust, we are sponsors of the Energy Efficiency Accreditation Scheme (EEAS), the UK's only independent award recognising achievements in reducing energy use.
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During February 2007, we held a Stakeholder Workshop for organisations interested in UK Energy Policy. The delegates included representatives from non-government organisations (NGOs) as well as from the Government, regulatory authorities and customer representatives. From this, we decided to compile a Stakeholder Management Plan aimed specifically at NGOs. Its overall objective was to develop an open and constructive two-way dialogue which would allow both parties to develop a better understanding of shared issues. |
Action Sustainability is providing strategic consultancy advice to our Responsible Procurement team to help us investigate and explore ways of tackling the issues of our supply chain carbon footprint.
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The UK's leading charity providing help and support for the elderly is Age Concern. We've worked closely with them over a number of years to develop products that make energy more affordable |
As well as our alliance with Age Concern, we've formed strong relationships with many other charities and support organisations over the years. We like to commit time and funding to enhancing vulnerable and potentially vulnerable customers lives. Initiatives we have supported include National Energy Action, Energy Efficiency Partnership for Homes, the Electricity Association and Carbon Monoxide Partnership for Homes. |
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| Customers |
We have been encouraging our customers to take responsibility for their carbon footprint through our Go Green and EasyGreen lower carbon energy products. |
In December 2007, we carried out a market research project amongst our ethnic minority customers, focusing on the most widely used languages in our region - Gujurati, Urdu and Hindi – to discover their expectations in a power cut and assess the effectiveness of our current communication methods and what improvements can be made in the future. |
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| Community |
SOURCE, is a new initiative that was launched in 2007. It is a web resource providing information and advice as well as the opportunity for community groups to apply for grants of up to £30,000. These grants are for the implementation of sustainable energy projects into shared buildings. Between March and October 2007, 1,401 unique users visited the website, and a total of £231,857.52 was given to 17 community groups. Projects that benefited included wind turbines in schools, insulation for village halls and a solar thermal energy supply for a swimming pool. We aim to be a good neighbour around all of our development and operational sites and we work hard to integrate into each community. Throughout the development of a renewable project, it is important to us that we engage with key stakeholders such as the local planning office and councils as well as the local communities. So we make sure we hold public exhibitions, face to face meetings and provide updates via newsletters, presentations, exhibitions. We also like to support and sponsor local community events. |
We aim to minimise the impact on the local environment when we develop, construct and operate renewable sites. |
Energy Experience. The Energy Experience is an online and offline set of educational resources for children aged 5-16 years. It has links to the science and geography curriculum and in 2007 it supported the “Town of Total Darkness” tour and hosted an energy conference for secondary school pupils. A total of 147 E.ON volunteers have been trained and delivered Energy Experience lessons in schools. plugin2engineering. This is a resource designed around practical engineering sessions and is designed to make electricity less of an abstract subject, whilst also promoting the prospect of careers in this area. This project was developed at the request of our Central Networks business and is currently only available to 21 partner schools in the Midlands. In 2008, plugin2engineering is expected to be further developed so that it includes activities relevant to E.ON’s Energy Services and Generation businesses, and to be available to schools nationally. In 2007 we launched EnergyRight, a new project aimed at helping older people manage their energy use better at home, in conjunction with Age Concern. It was piloted in Nottingham, and by the end of the year had been extended to other parts of the East Midlands, Herefordshire and Worcestershire and parts of the North West, improving customers' energy efficiency around the home.
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We run ‘Crucial Crew’ from Killingholme power station on Humberside twice a year. This is a joint initiative between E.ON and Humberside police which helps to teach young people valuable safety lessons through a series of scenarios at the power station's education centre. These scenarios are designed by members of the emergency services, local councils, E.ON, builders, coastguards and the police. As an E.ON Group wide initiative, the Energy for Children project varies slightly in each market unit. Each comprises of a national educational project (the Energy Experience in the UK) and a small number of partnerships with schools. The intention in the UK is that by the end of 2008, four primary schools in the East and West Midlands will be active Energy for Children Centres. Each centre is given priority access to all of our existing initiatives as well as £10,000 towards an energy or environmental project of its choice. The Community Relations team assists with two community funds around the Holford gas storage facility and the new Grain power station. The funds are provided by the development and construction teams responsible for these projects, and since their launch, they have provided a total of £110,000 towards projects ranging from buying computers for local schools to tidying up community centres. Local community councils manage the funds on our behalf. |
Employee Involvement Activities. These activities include our matched time, matched funding, team challenges, payroll giving and FA coaching schemes. In total, 3,269 of our employees volunteered in some capacity during 2007. In 2008 we would like to see 4,250 employees volunteering and have set this as our target. |
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| Suppliers |
We've also engaged with our contractors in reducing their energy consumption. One of the initiatives that has been trialled at Bedford is the installation of an Ecube on the refrigeration units in the kitchens. The Ecube device fits onto a thermostat sensor, which changes how fridges and freezers work by mimicking food rather than responding to fluctuating air temperatures. The six units trialled at Bedford have already delivered a saving of approximately 1.27 tonnes of CO2. |
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| Employees |
Our "Environmental Champions" project focusses on influencing our employees' behaviours and attitudes towards energy and the environment. We have 373 active volunteers in place across all of our business units who love spreading the word. |
Our "Environmental Champions" project focusses on influencing our employees' behaviours and attitudes towards energy and the environment. We have 373 active volunteers in place across all of our business units. Employee awareness of environmental issues has greatly improved and this is demonstrated by the high recycling levels at our different sites. |
We also take every opportunity to listen to employees' views, as well as providing them with the information they need to do their jobs. We achieve this through the variety of effective internal communication channels that have been set up, including team briefs, focus groups and our Employee Opinion Survey. |
