Select from the options below to learn more about the marketplace issues covered by this report:

Competition

We are one of the UK's leading integrated electricity and gas companies but face increased competition from both generators and suppliers.

Customer service

We sell a range of services to residential, industrial and commercial customers and strive to deliver an excellent service to them all.

Helping older and vulnerable customers

We offer a choice of energy products designed for our older and more vulnerable customers.

Long-term energy policy

We are committed to helping the Government to ensure reliable and sustainable energy supplies for the future.

Pricing our products

We have a range of energy products available, designed to suit different customers' needs, preferences and budgets.

Reliability of supply

We actively invest in new renewable generation capacity, as well as ensure our existing plants and networks are efficiently maintained.

Responsible marketing

We conduct marketing, advertising and sponsorship, both nationally and regionally, in a responsible way.