A - Z of key issues

Air emissions

With air quality management plans and monitoring systems in place, we have reduced emissions of acid gases from our power stations.

Charities

Our charitable contributions range from financial support to employee volunteering and payroll giving.

Children and sport

We participate in a wide range of initiatives for young people who play rugby union, rugby league and football.

Climate change

We are tackling our contribution to climate change by using less carbon-intensive fuels and developing higher-efficiency power stations.

Community environment programmes

We provide funding and support for a variety of environmental projects in local communities.

Community overview

Our activity in the community draws its focus and content from our core values of energy, simplicity and openness.

Competition

We are one of the UK's leading integrated electricity and gas companies but face increased competition from both generators and suppliers.

Customer service

We sell a range of services to residential, industrial and commercial customers and strive to deliver an excellent service to them all.

Education

We have invested in initiatives that complement and support education of the young.

Employee consultation

We regularly seek our employees' views and give them the chance to share their ideas.

Employee health and safety

We've always made health and safety our highest priority and we are proud of our reputation as a leading performer in this area.

Energy efficiency

We encourage our customers and the community as a whole to use energy efficiently.

Environmental incidents

We aim to outperform minimum legal requirements wherever we can and have never had a prosecution upheld against us for an environmental offence.

Environmental research

Environmental research, both in-house and with other energy generating companies, continues to support our environmental performance.

Equality and diversity

We have an equal opportunities policy and offer guidance to managers on diversity issues.

Helping older and vulnerable customers

We offer a choice of energy products designed for our older and more vulnerable customers.

Land use and biodiversity

We support positive land management in order to promote biodiversity and nature conservation.

Long-term energy policy

We are committed to helping the Government to ensure reliable and sustainable energy supplies for the future.

Memberships and awards

We have launched, sponsored and supported a number of awards to promote corporate responsibility, good business practice and community initiatives.

Pricing our products

We have a range of energy products available, designed to suit different customers' needs, preferences and budgets.

Reliability of supply

We actively invest in new renewable generation capacity, as well as ensure our existing plants and networks are efficiently maintained.

Renewable energy

We contribute to the UK's renewable energy supply and plan to grow our renewable generation business.

Resource use

We are committed to limiting the resources used by our power stations, in our offices and through our distribution.

Responsible marketing

We conduct marketing, advertising and sponsorship, both nationally and regionally, in a responsible way.

Rewarding employees

We recognise that competitive pay and benefits help us to attract and keep the best people, which also has an important effect on performance.

Safety in the community

We take our responsibility to public safety seriously, making sure the public are not at risk from our equipment or the way we operate it.

Training and development

As well as providing work-related training, we also help our employees deal with issues such as work-life balance.

Volunteering and charitable support

We support national and local charities, encourage employee volunteering and payroll giving, and offer matched funding and matched time schemes.

Waste management

We ensure all our businesses have effective waste management plans as well as a range of waste reduction and recycling schemes.

Working with suppliers

We work with our suppliers to ensure that environmental issues are addressed throughout the supply chain.