We recognise our responsibility in tackling the energy issues, because they are issues that affect all of us and strike at the heart of our society. To achieve this, we've identified Our Responsibilities to provide the direction for our actions and to demonstrate our sustainable approach to how we do business.

Explicitly defining Our Responsibilities will help focus our efforts so that customers, government and other stakeholders will know what to expect. These provide the framework and direction for our CR programme.

You can find out more on our 2010 Performance Report on Our Responsibilities.

Act responsibly

Act responsibly, building customer and stakeholder relationships to be recognised as a trusted energy partner.

Meet our customer needs

Support our customers to access energy and to use it efficiently by providing customer-focused products and services.

Ensure reliable energy

Provide a secure energy supply, now and for the future, through reliable networks and diverse energy sources.

Create a low carbon society

Provide the framework for moving to a low carbon society by changing the way energy is produced and used.

Reduce our environmental impact

Minimise the impact of our business operations, reducing emissions and waste.

Value our people

Create an inclusive environment where individuals feel valued and respected