Use the four themes below to explore the key issues covered by this report:

Marketplace issues

Our products and services need to add value, our marketing must be honest and our business should be conducted fairly.

Workplace issues

We are committed to providing a safe working environment, sharing information, promoting best practice and making training and development available.

Community issues

We can make a real difference to the communities where we operate through charitable donations, staff volunteering and actively promoting public safety.

Environment issues

We aim to continually improve our already high standards of environmental performance and reduce our negative environmental impacts without compromising energy supply.

A-Z of key issues

We've grouped the issues around the areas above, following Business in the Community (BITC) guidelines. But some of the issues relate to more than one of these areas - the A-Z index gives you the complete list.