We have frequently carried out customer satisfaction surveys to identify Powergen's performance against that of other energy providers and also against the overall expectations of our customers.

Powergen has consistently exceeded 'industry average' performances - something confirmed by an average year-on-year retention rate of some 80% of our customers. Furthermore, Powergen has, since 1990, been one of the leading energy suppliers to large industrial and commercial customers and we supply gas and/or electricity to more than 27,000 locations.

Handling customer queries

All customer queries are accepted by a central Customer Service Team who log the query and ensure action is taken immediately. We regularly analyse the queries to identify any trends, enabling us to enhance systems, processes and procedures.

Contract tariffs

Contract tariffs may be structured to suit the particular requirements of a given customer, or designed to optimise overall energy consumption whilst minimising energy costs. Powergen has also been a leading player in the promotion of 'Green Energy' supplies to industrial and commercial customers.

Customer services

Customer satisfaction surveys have highlighted the importance of timely, flexible and accurate billing. We therefore make a Quality Control Invoice part of our standard quality assurance procedures. This ensures information received from meters is correct and will be invoiced in accordance with agreed parameters.